Agile provisioning & self care are HCS ready

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Flexcom technology perfectly replaces CUCDM in HCS environments !

Service providers and partners who are offering cloud-based services based upon Cisco’s virtualised Unified Computing System (UCS), can provide a Hosted Collaboration Solution (HCS), which includes hosted versions of Unified Communications Manager, Unified Contact Center, Unified Mobility, Unified Presence, Unity Connection and Webex.
Those offering collaboration hosted and managed solutions seeking to replace Cisco Unified Communications Domain Manager (CUCDM) in an HCS environment, now have alternative technology available from Luxembourg based software company Flexcom.

  • The Flexcom Agile Provisioning system is designed to operate perfectly within Cisco HCS environments and is a highly scalable way to provide management and provisioning of unified communications and collaboration services for SMB, enterprises and service providers simply through a single pain of glass. Agile Provisioning provides error free and real time management for all Cisco Unified Communications devices and services, including Spark hybrid services through the cloud.
  • The provisioning service is designed to empower help desk individuals, or administration staff who wish to be mobile and use mobile devices in addition to workstations, to make on-the-fly changes or migrations within their company Unified Communications environment. A user-friendly customer self care access can be easily and quickly configured, offering added-value for managed services.
  • In addition, Flexcom telephony analytics support business intelligence tools such as SAP, providing audit visibility and invoicing for any fixed or mobile service including Skype for Business from within HCS.

For more information on Flexcom’s support for Cisco HCS, please contact –


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